I am going to tell the bad experience I had when
I flew United Airlines. My problems started when I
got at my destination, but my baggage not. Ok, I
understand that this is a routine in all airports.
The second problem is that I am vegetarian and everytime I have to take an international flight, I have to request vegetarian meal on board. On my way back to Brazil, the flight attendant took almost 1 hour to let me know that there was no vegetarian meal on board. After all the passengers had their dinner, the trays were picked up and the lights were turned off, I was informed that my meal was not on that flight.
The worst is still to come! The flight attendant suggested me to eat pasta with chicken breast, because that was "the only vegetarian meal available on this flight". That's right! I thought I had skept some biology classes because I know that chicken is an animal, not a vegetable!
After I told them that that meal was not vegetarian, a second flight attendant brought me a plate with 6 small pieces of pinapple, some grapes and 3 pieces of orange. That was all during an 11-hour flight.
I have never had this kind of problems with other airlines. This was my first time flying United Airlines and I am sure it was the last! All this situation shows that customer service is extremely precarius and all companies really need to train their employees better.
World is so dynamic. It changes every day as businesses need to follow these changes about people behavior.
Vida Vegetariana's director